What payment methods are accepted?
We accept major payment options, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and other recognised digital wallets. All transactions are securely processed at checkout.
Where do you ship, and what are the delivery times?
We fulfill and deliver orders across Europe. Order handling and dispatch generally require 1 to 2 working days. Standard transit times range between 5 and 9 working days, operated in partnership with reliable courier services such as DHL, FedEx, and UPS Priority.
How can I track my order status?
Automated tracking notifications are dispatched to the email address provided at checkout. You will receive updates upon order dispatch, arrival at regional transit hubs, and out-for-delivery status.
What happens if my order is delayed?
If your shipment exceeds the standard delivery timeframe, an investigation will be opened with the relevant transport provider. Following the outcome of the inquiry, an appropriate solution, such as a replacement or a full refund, will be issued based on the specific context of the delivery.
What is your return policy?
In accordance with European consumer protection laws, customers located in Europe are entitled to a 14-day Right of Withdrawal from the date of item delivery. Items must be returned in their original, unused condition to qualify for a return under standard withdrawal rules.
What should I do if an item arrives damaged or defective?
If you receive an item that is damaged or defective, please contact customer support via email at sound@decspetsltd.com with photographic evidence of the issue. You do not need to ship the physical damaged item back; upon verification of the photos, a replacement or refund will be processed directly.
How do I contact customer support?
For all customer enquiries, order support, or return requests, please email us directly at sound@decspetsltd.com.