Welcome to decspetsltd (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our website at www.decspetsltd.com (the “Site”) and the purchase of any products from us. By accessing our Site or purchasing products from us, you agree to be bound by these Terms.
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1. General Conditions
Entity & Brand Name: decspetsltd
Website: www.decspetsltd.com
Contact Email: sound@decspetsltd.com
Geographic Scope: We offer and sell our products exclusively to customers located within European countries.
By agreeing to these Terms, you represent that you are at least the age of majority in your country or state of residence. We reserve the right to refuse service to anyone for any legitimate reason at any time in accordance with applicable laws.
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2. Products and Availability
We specialize in squeaky pet products. All product descriptions, specifications, and pricing displayed on the Site are subject to change at any time without prior notice, at our sole discretion. We make every reasonable effort to display product colors and images accurately; however, we cannot guarantee that your device’s display of any color will be completely precise.
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3. Orders, Pricing, and Payment
Pricing: All prices listed on our Site are shown in Euros (€) unless specified otherwise and include applicable Value Added Tax (VAT) where required by law.
Order Acceptance: Receiving an order confirmation email does not signify our final acceptance of your order. We reserve the right to accept or decline your order for legitimate operational or legal reasons.
Payment Security: Payments processed on our Site utilize industry-standard encryption protocol and security standards to protect your transactions. We do not store sensitive payment card credentials on our servers.
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4. Shipping, Delivery, and Risk of Loss
Logistics Partners: We partner with established priority express carriers, including DHL, FedEx, and UPS Priority services, to deliver orders across Europe.
Processing & Shipping Times:
Order processing typically takes approximately 1 to 2 business days.
Transit time generally takes between 5 and 9 business days following dispatch.
Order Tracking: Automated tracking updates will be dispatched to the email address provided at checkout at key milestones (order dispatch, arrival at sorting facility, and local final delivery).
Transfer of Risk & Ownership: In full compliance with European consumer protection regulations, the risk of loss or damage to goods transfers to you only when you (or a third party designated by you) acquire physical possession of the goods. Risk does not transfer upon delivery to the carrier.
Delayed or Lost Shipments: If your order exceeds standard transit times, we will initiate a formal investigation with the respective carrier. Based on the investigation outcome, we will issue a complete refund or send a replacement dispatch as appropriate.
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5. Right of Withdrawal (14-Day Return Policy)
As a consumer residing in Europe, you possess the statutory Right of Withdrawal under European consumer law:
Withdrawal Window: You have the right to withdraw from your purchase contract without giving any reason within 14 calendar days from the day on which you, or a third party designated by you, physically receive the purchased goods.
Exercising the Right: To exercise your right of withdrawal, you must notify us of your decision by submitting an explicit statement via email to sound@decspetsltd.com prior to the expiration of the 14-day period.
Refund Process: Upon valid notification of withdrawal, we will reimburse all payments received from you for the purchased items using the original method of payment, without undue delay and no later than 14 days from the day we receive the returned items or proof of return.
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6. Damaged, Defective, or Incorrect Goods
We take great pride in the quality of our products. If you receive an item that is damaged, defective, or incorrect:
Notification: Please contact our customer care team via email at sound@decspetsltd.com within a reasonable timeframe after discovering the issue.
Simplified Resolution: You are not required to ship damaged or defective items back to us. Simply provide photographic or video evidence demonstrating the issue via email.
Remedies: Upon verification of the submitted evidence, we will immediately process either a full refund or a free replacement of the affected product according to your preference.
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7. Limitation of Liability
To the maximum extent permitted under applicable law:
decspetsltd shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the use of our Site or the purchase of our products.
Our total liability for any claim arising out of these Terms or the purchase of products shall not exceed the total amount paid by you for the specific order giving rise to the claim.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability that cannot be excluded or restricted under applicable European mandatory consumer protection legislation.
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8. Intellectual Property
All content presented on www.decspetsltd.com—including text, graphics, product photography, visual media, logos, and software—is the exclusive property of decspetsltd or its content suppliers and is protected by applicable intellectual property statutes. Unauthorized reproduction, modification, distribution, or publication of any Site content without express written authorization is strictly prohibited.
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9. Governing Law and Dispute Resolution
Governing Law: These Terms and any agreements whereby we provide you products shall be governed by and construed in accordance with applicable laws in force within Europe.
Dispute Resolution: If a dispute arises, consumers are encouraged to first contact sound@decspetsltd.com to seek an amicable resolution. European consumers may also utilize the European Commission’s Online Dispute Resolution (ODR) platform to resolve contractual disputes out of court.
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10. Contact Information
For any inquiries, customer support requests, or notifications regarding these Terms, please contact us at:
Brand: decspetsltd
Website: www.decspetsltd.com
Email: sound@decspetsltd.com